FAQ

Helpful Guides

🎯

Organizer Guide

Create and manage events

Complete guide for event organizers covering everything from initial setup to advanced features like reservations, waivers, and analytics.

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Strava Events Guide

Segment-based competitions

Learn how to create engaging Strava-integrated events with automatic segment tracking, live leaderboards, and real-time scoring.

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Timing System Guide

SportIdent & chip timing

Connect professional timing systems like SportIdent to automatically import race results with smart category mapping and bib number matching.

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Participant Guide

Join and participate in events

Everything participants need to know about discovering events, registering, using reservations, and making the most of their experience.

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Frequently Asked Questions

Quick filters to find what you need:

FAQ

Helpful Guides

Organizer Guide

Strava Events Guide

Timing System Guide

Participant Guide

Frequently Asked Questions

How do I create an event?

What are reservations and how do they work?

How do I enable reservations for my event?

What are Global Schedule Templates and how do I use them?

How do I configure time slots and capacity settings?

How do participants book their time slots?

How do I manage and track reservations?

How do cancellations and modifications work with reservations?

What analytics and reports are available for reservations?

How does Covaera protect my privacy and handle my data?

What analytics data does Covaera collect and why?

How do I manage my privacy settings and consent preferences?

What is event liability insurance and do I need it?

How do I purchase event insurance through Covaera?

How does insurance work with reservation-based events?

How do I get and use my insurance certificate?

How much does event insurance cost and what affects the price?

How Are Service Fees Handled?

What are the actual service fees?

How do refunds work?

How do I manage registrants and attendees for my event?

How do I view and manage orders?

How do I communicate with my event attendees?

How does QR code check-in work?

How do I use Klaviyo with my events?

What are Strava Events and how do they work?

How do I update my account or connect Stripe for payouts?

What is timing system integration and how does it work?

How do I connect my SportIdent account?

Why are bib numbers important for timing integration?

What is category mapping and why do I need it?

How do I sync timing data after my event?

What should I do if timing results aren't importing correctly?

What are the best practices for using timing system integration?